PRIVACY POLICY

Updated March 2024

Roadrunner Food BankĀ® shares your concerns about privacy on the Internet. To better protect your privacy, Roadrunner Food Bank has provided this notice explaining its online information practices and the choices you can make about the way your information is collected and used on the Site.

Roadrunner Food Bank does not rent, trade, sell, or distribute any personal information collected on this site or by other means for any reason at any time.

The Privacy Policy is used in connection with theĀ Terms of Use.

This ā€œPrivacy Policyā€ describes the privacy practices of Roadrunner Food Bank, Inc. collectively, Roadrunner Food Bank of New Mexico, Roadrunner Food Bank, RRFB, ā€œweā€, ā€œusā€, or ā€œourā€) in connection with the https://rrfb.org website, and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the ā€œServiceā€), in connection with our outreach, fundraising, and marketing activities, and as otherwise described in this Privacy Policy. In addition, this Privacy Policy describes your rights and choices with respect to the Personal Information we collect.

We collect personal information as described below. Note, however, that our supporters and constituents may transmit personal information to us through voice and messaging platforms, as well as other Services.

In all cases, however, Roadrunner Food Bank agents, employees, and contractors who have access to Personal Information are required to protect this information in a manner that is consistent with this Service. Furthermore, Roadrunner Food Bank encourages all its business partners to adopt and adhere to standards of protection consistent with this Service.

Roadrunner Food Bank will not use the Personal Information, except as set forth herein, without your permission; provided, however, Roadrunner Food Bank shall retain all such Personal Information and maintain copies of such as part of its records.Ā Ā Roadrunner Food Bank does not rent,Ā sell, or distribute any personal information collected on this site or by other means for any reason at any time.

Table of Contents – click on each section to read the respective portion of the Privacy Policy

Personal Information We Collect – Information you provide to us

Personal information you provide to us through the Privacy Policy or otherwise includes:

  • Business and personal contact information, such as your first and last name, email and mailing addresses, phone numbers (mobile and landline), professional title, and company name.
  • Profile information, such as your username and password that you may set to establish an online account with us.
  • Registration information, such as information that may be related to a service or an event you register for.
  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
  • Precise geolocation information, such as when you authorize us to access your location.
  • Transaction information, such as information about contributions from you or payment to you, and other details of products or services.
  • Usage information, such as any content you share with us or otherwise submit to us, including information you provide when you use any interactive features.
  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
  • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from social media platforms. We may maintain pages for our Company on social media platforms, such as: LinkedIn, Facebook, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform providerā€™s privacy policy will apply to your interactions and their collection, use, and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

Information we obtain from other third parties. We may receive personal information about you from third-party sources, such as marketing partners, publicly available sources, and data providers. Our use of any information obtained from our business customers is restricted by our agreements with those business partners.

Marketing and advertising. We do not sell, rent, or distribute your personal information.Ā  We and our contracted service providers and our third-party partners may collect and use your personal information for marketing, outreach, and promotional purposes:

  • Direct marketing. We may send you Roadrunner Food Bank-related direct marketing communications as permitted by law, including by email and mail. You may opt out of our marketing communications as described in the Opt-out of marketing communications section below.
  • Interest-based advertising. We may engage third-party companies and social media companies to display ads on our behalf through online services. These companies may use cookies and similar technologies to collect information about your interaction (including the data described in the ā€œCookies and Other Information Collected by Automated Meansā€ section below). The information may be collected over time across the Service and include our communications to you, third-party communications to you on our behalf, and other online services we work with that use the information to serve online ads that they think will interest you. We may also share information about our users with these third-party companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the Advertising choices section below.

IP Addresses, Cookies and Other Information Collected by Automated Means

We, our service providers, and our business partners may automatically log information about you, your computer, and activity occurring on or through the Service. The information that may be collected automatically includes your computer type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city, state or geographic area; and information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites.

On our web pages, this information is collected using cookies, browser web storage (also known as locally stored objects, or ā€œLSOsā€), web beacons, and similar technologies, and our emails may also contain web beacons.

Referrals

Users of the Service may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide the referralā€™s contact information to us so that we may contact them.

How We Use Your Personal Information

Ā We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To operate the Service. We use your personal information to:

  • provide, operate and improve the Service;
  • provide additional or updated information, marketing materials, and other items about our products and services as part of our donor, volunteer and client databases;
  • offer you other information and/or materials Roadrunner Food Bank believes may be of interest to you.
  • establish and maintain your user profile on the Service;
  • communicate with you about the Service, including by sending you announcements, updates, alerts, and support and executive messages;
  • communicate with you about events or contributions in which you participate;
  • understand your needs and interests, and personalize your experience with the Service and our communications;
  • provide support and maintenance for the Service; and
  • respond to your requests, questions, and feedback;
  • protect the security or integrity of the Service;

For research and development. We analyze the use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention, safety, and protection against threats. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to protect against legal liability: (a) protect our, your or othersā€™ rights, privacy, safety, or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent. In some cases we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.

To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

How We Share Your Personal Information

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy.

Related Companies. We may share your personal information with our affiliates, subsidiaries, and other related companies. Related companies will only use the information as described in this Privacy Policy.

Service providers. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, call or message routing, email delivery, SMS/text delivery, outreach, print services, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.

Partners. We may sometimes share your personal information with partners or enable partners to collect information directly via our Service.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.

For compliance, fraud prevention, safety, and protection against threats. We may share your personal information for the compliance, fraud prevention, protection again treats, and safety purposes described above.

Your Choices

In this section, we describe the rights and choices available to all users.

Access or Update Your Information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.

Text message communications. We may use text messaging to communicate with you about the Service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for their marketing/promotional purposes.Ā  All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-out of text message communications. You may opt out of text messaging at any time by replying to any message with STOP contacting us at info@rrfb.org or www.rrfb.org/contact-us/. Be sure to include the phone number you are requesting to opt out of text messaging. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Roadrunner Food Bank, and you may opt out of those in a similar fashion.

Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt out or unsubscribe instructions at the bottom of the email, or by contacting us at info@rrfb.org or www.rrfb.org/contact-us/. Be sure to include the email address you are requesting to opt out of marketing email. You may continue to receive service-related and other non-marketing emails from us.

Cookies. Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may not be able to use all functionality of the Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit https://www.allaboutcookies.org.

We use Google Analytics to help us understand user activity on the Service. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and about how Google protects your data atĀ https://policies.google.com/privacy. You can prevent the use of Google Analytics relating to your use of the Service by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout.

Advertising choices. You can limit use of your information for interest-based advertising by:

  • Browser settings. Blocking third-party cookies in your browser settings.
  • Privacy browsers/plug-ins. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.
  • Platform settings. Google offers opt-out features that let you opt-out of use of your information for interest-based advertising: https://adssettings.google.com
  • Ad industry tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs:

You will need to apply these opt-out settings on each device from which you wish to opt-out.

Do Not Track. Some Internet browsers may be configured to send ā€œDo Not Trackā€ signals to the online services that you visit. We currently do not respond to ā€œDo Not Trackā€ or similar signals. To find out more about ā€œDo Not Track,ā€ please visit https://www.allaboutdnt.com.

Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services. We will tell you what information you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.

How can you delete the data we collect from you? Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it (only in some circumstances). To request to delete your personal information, please submit a request form by visiting www.rrfb.org/contact-us/. We will respond to your request within 30 days.

Other Sites and Services

The Service may contain links to other websites, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

Social Media Policy

For those who participate in social media and interact with us on the food bankā€™s social media sites, we recommend you view our Social Media Policy below.

We want you to interact with us on all our social media sites!Ā  Please let us know your thoughts about the Food Bank and be sure to comment, share, and recruit those you know to our social media sites. However, as much as we want to encourage interactions, certain behaviors will not be allowed on any of our social media sites.Ā  We reserve the right to delete posts that display inappropriate behaviors as described below.

On any of Roadrunner Food Bankā€™s social media sites the following behaviors will not be tolerated and will result in a ban as a friend/follower on the social media site.

-profanity
-misinformation
-spam
-off-topic/irrelevant
-personal attacks
-promoting violence
-promoting illegal or questionable activities
-bullying

If a user violates this policy, that individual, organization or business will be removed or banned from posting to our page.

Since this is a supporter page first and foremost, if you become a nuisance to our supporters, your sharing/posting privileges will be removed. We encourage open discussion, but we will not tolerate harassment or taunting.Ā  We appreciate your cooperation and support and look forward to connecting with each of you, our loyal supporters.

If you have any questions regarding this policy, please scroll to the bottom of this page for ways to get in touch with our staff.

Security Practices

The security of your personal information is important to us. We employ a number of organizational, technical, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. Email, in particular, is an insecure way to transmit personal information. Please take special care regarding what information you send to us via email or text message.

Children/Minors

The Service is not directed to, and we do not knowingly collect personal information from minors. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, please contact us. We will delete such information from our files as soon as reasonably practicable. We encourage parents with concerns to contact us.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. We may, and if required by law, will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Service.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to info@rrfb.org or www.rrfb.org/contact-us/.

You may also write to us via postal mail at:

Roadrunner Food Bank
5840 Office Blvd NE
Albuquerque, NM 87109

You may also call us at:Ā 505.247.2052