Service Insights
Get to know your neighbors
What is Service Insights?
Service Insights is a national effort among Feeding America food bank partners to gather data and information about the neighbors we serve.
This information tells the story of who is accessing your agency.
When we understand who we serve, we can deepen our efforts to improve our services and meet their needs.
Click “Play” to watch this fun, two-minute video about Service Insights!
Telling our neighbors’ stories begins with you!
Data you already collect like name, address, and household information are all data pieces that, when put together, tell the stories of those accessing our services. From those stories, we can better understand who we are serving and work to better meet their needs.
You start by using the Service Insights neighbor intake platform.
This user-friendly platform is a website you log into to register each person you serve. You only have to register them once! Their file is assigned a unique ID and stored in the system. When they return for services, recording their visit is simple. Of course, you may update any changes to their file as needed. We will show you how!
Why Service Insights?
Free
Service Insights is FREE to use!
There is no charge to use the software and we have technology grants available to get you the equipment you need to get started.
Secure
Data is private and secure!
Only approved users can log in, so you control which staff and volunteers can get into the system.
Roadrunner Food Bank will only access your data for reporting purposes and will never sell or distribute that data to any organization outside the food bank.
Support
Our staff will train you every step of the way!
We will help you learn the basics, support you through implementation, and answer all your questions when you go live.
Once you are up and running, we will stay in contact to help with any problems that may arise.
Fast
Service Insights saves time!
The platform is simple to use. With its intuitive and streamlined layout, you can quickly record visits, efficiently store information, and easily pull reports. No more bulky paperwork to handle!
Informative
The data you need is at your fingertips!
Generate reports and statistics for grants, audits, or other requests.
Learn more about the population you serve to identify what is needed most.
What Partners SayÂ
We love using this online system to register our guests!
It is so much easier and more efficient for everyone involved.
When the database came along, it was a huge relief.
Even though we had a slight learning curve, our workload for our volunteers went way down.
Another helpful aspect of the database is the ability to use the data collected to prepare grant applications.
We are in this together!
We Will:
Provide Trainings
Assist planning & implementation
Support initial distributions
Offer additional trainings & ongoing support
You Will:
Attend trainings
Lead planning & implementation
Continue using the client intake platform
Attend trainings, stay engaged, mentor
Contact the Service Insights Team to Get Started!
Becky Gomolka, Service Insights Coordinator
BriAnna Koehler, Director of Community Advocacy
Email: serviceinsights@rrfb.org